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ITSM : Cannot create Configuration Item of Type "Component "

发布日期: May 4, 2026
描述

Currently, when attempting to create a Configuration Item (CI) of type "Component" or any of its subtypes, the option to do so is not available. You will not see New Child CI option as well

Additionally, when trying to create a new CI Type with the Parent CI Type set as "Component", the system throws the following error:

"We couldn't create your configuration item (CI) type as the parent CI type is marked as a component."

This effectively prevents any operations involving CI Types that are marked as Component, including both creating new CI Types under it and creating CIs of those types.

 

 

解决方案

This is Working as designed behaviour , "Component" CIs are special types of CIs that are shown as part of other CIs.

You will have above issues for all the CI types which are "Marked as Component"

Creating custom components CIs is in our roadmap . You can expect these in the Future releases

 

知识文章编号

005318587

 
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Salesforce Help | Article