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Forgot Password Error Affecting System Admin Users in Spring ’26 Sandboxes

Date de publication: Apr 14, 2026
Description

After the Spring '26 release (starting ~January 10, 2026), the Forgot Password flow for System Admin users stopped working in newly refreshed sandboxes. Clicking "Forgot Password" and submitting the username results in an error instead of sending a reset link.

Error Message : Your account isn't set up yet. Your Salesforce admin can help with that.

 

 

Résolution

Resolution : Ensure security questions are set for the users in production, then refresh the sandbox to use the forgot password flow in the newly refreshed sandbox. 

Ressources supplémentaires

For your reference : Change Your Security Question : https://help.salesforce.com/s/articleView?id=xcloud.user_security_question.htm&type=5

Numéro d’article de la base de connaissances

005318615

 
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Salesforce Help | Article