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Forgot Password Error Affecting System Admin Users in Spring ’26 Sandboxes

게시 일자: Apr 14, 2026
상세 설명

After the Spring '26 release (starting ~January 10, 2026), the Forgot Password flow for System Admin users stopped working in newly refreshed sandboxes. Clicking "Forgot Password" and submitting the username results in an error instead of sending a reset link.

Error Message : Your account isn't set up yet. Your Salesforce admin can help with that.

 

 

솔루션

Resolution : Ensure security questions are set for the users in production, then refresh the sandbox to use the forgot password flow in the newly refreshed sandbox. 

추가 자원

For your reference : Change Your Security Question : https://help.salesforce.com/s/articleView?id=xcloud.user_security_question.htm&type=5

Knowledge 기사 번호

005318615

 
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