Frequently Asked Questions for Salesforce Courtesy Sandboxes

How do I know if I have a courtesy sandbox? 

If your Salesforce account executive has granted you a courtesy sandbox license, you can select the Courtesy Full sandbox type when you create a sandbox. Additionally, when you view sandbox details from Setup in the production org, the Sandbox License appears as Courtesy Full for a courtesy sandbox. 

What happens when my courtesy sandbox license expires?

After the license expires, if you have exceeded your courtesy sandbox allocations, you will be notified of non-compliance. After 5 days, the appropriate number of the courtesy sandboxes will be locked to restore compliance, starting with the least recently used based on login date. After a courtesy sandbox is locked for 60 days, the sandbox is permanently deleted and can’t be recovered.

How do I upgrade my courtesy sandbox to a paid, Full sandbox license? 

From Setup in the production org, find and select Sandboxes. On the details page of the courtesy sandbox, click Convert to Full. 

How do I recover a locked courtesy sandbox?

By obtaining another courtesy sandbox from your account executive or upgrading to an available paid full-copy license, given that the 60-day window has not passed.