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WorkLoad calculation on Command Center for Service

Veröffentlichungsdatum: Apr 17, 2026
Beschreibung

  • Primary Capacity Integration: The Workload field is calculated exclusively based on an agent’s Primary Capacity.

  • Interruptible Capacity: The system does not factor in Interruptible Capacity when determining the percentage or value shown in the Workload column on Service Rep tab.

  • Impact: Even if an agent is currently handling multiple interruptible work items , these will not be reflected in their total Workload in the Command Center.

 

 

Lösung

NA

Zusätzliche Ressourcen

NA

Nummer des Knowledge-Artikels

005318734

 
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Salesforce Help | Article