Loading

WorkLoad calculation on Command Center for Service

Fecha de publicación: Apr 17, 2026
Descripción

  • Primary Capacity Integration: The Workload field is calculated exclusively based on an agent’s Primary Capacity.

  • Interruptible Capacity: The system does not factor in Interruptible Capacity when determining the percentage or value shown in the Workload column on Service Rep tab.

  • Impact: Even if an agent is currently handling multiple interruptible work items , these will not be reflected in their total Workload in the Command Center.

 

 

Solución

NA

Recursos adicionales

NA

Número del artículo de conocimiento

005318734

 
Cargando
Salesforce Help | Article