Fix dataloader.io From MuleSoft Login Problems

Issue

You are not able to log in to dataloader.io from MuleSofft. You receive an error message or you are just redirected back to dataloader.io home page.

There are a few different causes that can result in the inability to log in to dataloader.io:

• Your Salesforce Org has blocked dataloader.io
• Your Salesforce Org has reached the API Calls Limit
• Your User's Profile hasn't got API Enabled Permission set
• Your User's Profile has IP Restrictions on it
• You have enabled "Enforce Canvas UI"

Below, we'll explain the steps you need to follow to get both of these issues resolved. Note that to do these changes you must be a Salesforce Admin user, or you must contact one.

Your Salesforce Org has blocked dataloader.io from MuleSoft

If this is the case, nobody in your organization should be able to log into dataloader.io

To validate this, log into your Salesforce Org as an Admin and go to Setup -> Connected Apps OAuth Usage

Once there, if you notice that the listing of dataloader.io from MuleSoft as a connected app has a button next to it named "Unblock", the application is effectively blocked:

In this case, click the "Unblock" button (and then OK on the pop-up warning message). You should see dataloader.io application display as follows:

Now dataloader.io's application has permission to access your Salesforce data and you should be able to log into dataloader.io from MuleSoft (as long as you also have your permissions set correctly).

Your Salesforce Org has reached the API Calls Limit

Salesforce has a limit on the number of calls made to the API. This limit is calculated based on "last 24hs" meaning that you might be unable to login and after one hour the issue is solved.

The maximum number of calls allowed to your organization will depend on your Salesforce edition. If you reach this limit frequently, you will need to consider contacting Salesforce to extend the number of allowed calls.

You can check your API Calls in your Salesforce Settings > Monitor > System Overview.

If you are having this issue, then the only possible solutions are either to wait until the API Calls count for last 24hs is reduced or contacting Salesforce to extend the limit.

Your User's Profile hasn't got API Enabled Permission set

Even if your Salesforce Org has dataloader.io unblocked as a Connected App, you will need the right permissions to make requests using Salesforce API.

In order to do this, go to your User's Profile under Setup -> Manage Users -> Profiles and edit your settings. Check the API Enabled permission under Administrative Permissions:

Your User's Profile has IP Restrictions on it

Please validate that your User Profile does not have IP restrictions on it. In case it has, either add dataloader.io IP addresses to the allowlist or disable the restrictions.

You have enabled "Enforce Canvas UI"

When this happens, users from your Organization will be able to log in to only from the Canvas app (embedded in Salesforce UI). The log-in from the dataloader.io website will be blocked due to this setting.