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[SFS] - OAAS Class Resource Schedule Optimization behavior with "candidateSas"

Data pubblicazione: Apr 20, 2026
Descrizione

When using the resourceDayOptimization method from the OAAS class with the candidateSas parameter, if the candidateSAs set is empty (containing no Service Appointments), running the RSO may result in the optimizer scheduling the "None" status Service Appointments despite they not being available in the candidateSAs set.

Risoluzione

When the candidateSas set is empty ([]), the system interprets it as null, and the constraints are not applied. Hence, new Service Appointments can be scheduled by the optimizer (None -> Scheduled).

To avoid this behavior, you can set the candidateSasFields parameter to a field like isDeleted or another field that no Service Appointment satisfies. This will avoid any "None" Service Appointments to get scheduled.

Risorse aggiuntive

See Also:

Numero articolo Knowledge

005318898

 
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Salesforce Help | Article