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Unable to Connect to Snowflake in CRM Analytics When Account Name Contains an Underscore

Udgivelsesdato: May 11, 2026
Beskrivelse

The Snowflake connection in CRM Analytics fails with the following error:

Error: HTTP Invalid HTTP response from null:443! Cannot conclude ssl handshake. Cause: Server not trusted by the user. Error in Job ID connector.<Job_ID>.

  •  The error persists even after whitelisting all required Salesforce IP addresses on the Snowflake side.
  • The issue occurs during data sync or when validating the Snowflake connection in CRMA Data Manager.


Cause : 

When a Snowflake account name contains an underscore (_), CRM Analytics is unable to securely establish a connection to Snowflake. This happens because the underscore character is not considered a valid character in web addresses, as defined by the internet standard RFC 2396 (the specification that governs valid URI/URL formats). Since hostnames used in secure connections must follow this standard, an account name with an underscore is treated as invalid — causing the secure connection (SSL) to fail.
In simple terms: underscores are not allowed in web addresses by internet standards, and Snowflake account names are used as part of the connection URL. When an underscore is present, the connection cannot be established securely.

Løsning

Update the Snowflake account name in the Snowflake Connector by replacing any underscore (_) with a hyphen (-).

Steps

1. Navigate to Setup → Analytics → Data Manager → Connections
2. Locate and edit the existing Snowflake connection
3. In the Account Name field, substitute all underscores with hyphens:
     Before: accountname_test
     After: accountname-test
4. Save the connection and click Test Connection to confirm


Note: Confirm the correct hyphenated account identifier with your Snowflake administrator before making changes, as the format must match your actual Snowflake account URL.

Vidensartikelnummer

005319003

 
Indlæser
Salesforce Help | Article