Updating Service Region in Salesforce CPQ Package

As a troubleshooting step, customers can try updating the Service Region in the Salesforce CPQ package settings to see if it resolves the issue. To do this:

1. Navigate to Setup
2. In the Quick Find box, search for Installed Packages and open it
3. Locate Salesforce CPQ (Namespace Prefix: sbqq)
4. Click Configure
5. Go to the Additional Settings tab
6. Change the Service Region picklist to a different value
7. Click Save

After updating the Service Region, retry the document generation process. If the issue persists, it is recommended to contact Salesforce Support for further assistance.