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Connecting your Spiff Org to submit a ticket in Salesforce Help Portal

게시 일자: Apr 23, 2026
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Utilize the following steps to login and connect your Spiff org to submit cases for Spiff to Support, and to see existing/historical cases related to your Spiff org.

솔루션
  1. Log in to help.salesforce.com.
  2. Navigate to the My Cases Tab > Manage All Orgs section.
  3. Scroll down to the bottom section "Don't See an Org?" select the Connect an Org button located at the bottom of the page.
  4. Under "Connected Accounts" click on Connect an Account.
  5. Select SPIFF as the account type.
    1. Choose the appropriate server from the options provided (US1 vs EU1).
  6. Log in to the selected server when prompted.
  7. Verify that the SPIFF environment now appears in the list of connected environments under the "Connected Accounts" section from step 4.
  8. Return to the main screen to confirm that cases are visible and the Spiff organization can be selected when creating a new case.
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