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Revenue Cloud Advanced: Error "We couldn't create the order because the prices aren't updated. Click Reprice All and try again." while creating order from Quote

Julkaisupäivä: Apr 28, 2026
Kuvaus

This issue occurs because the Revenue Cloud Advanced (RCA) invalidates the price calculation status whenever a Quote Line Item is updated outside of the TLE/STLE and then user tries to create an order.

Currently, the system is designed to treat any update to a Quote Line Item—including non-price-affecting fields like Description —as a potential change to the pricing logic. This behaviour ensures data integrity, as RCA validates the entire transaction state before order generation, even if the change was made to a non-pricing field via SObject API or the standard record page.

Ratkaisu

Please perform the below steps to resolve this error:

  • Navigate to the Quote record displaying the error.

  • Locate the Refresh Link (usually found in the banner at the top of the page).

  • Click Refresh (or Reprice All in TLE/STLE).

  • Once the calculation is complete and the banner disappears, attempt to create the order again.

Please reach out to Salesforce Support if the issue persist after following these steps.

Knowledge-artikkelin numero

005321451

 
Ladataan
Salesforce Help | Article