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Marketing Cloud Next request Microsoft SNDS access for dedicated IPs

Udgivelsesdato: Apr 29, 2026
Beskrivelse

The Microsoft Hotmail and Outlook SNDS (Smart Network Data Services) interface can aid deliverability troubleshooting, providing a color-coded (Red, Yellow, Green) reputation overview and aggregate statistics relating to spam complaints and spam trap hits. Microsoft SNDS is a free service offered by Microsoft.

Use these steps to request access to the SNDS Reputation Statistics user interface and data for your Marketing Cloud Next dedicated sending IP addresses. Once access is configured, you can log into your SNDS account to view reputation statistics.

Løsning

Navigate to the Outlook.com SNDS website and login. Click Request Access and submit with these details:

  1. Network to request access for: Dedicated IP address or range. If you are not positive what your dedicated IP addresses are, please open a support case as outlined below and indicate that you need assistance identifying the dedicated IP addresses. 
  2. Send mail to the chosen address: abuse@salesforce.com. Selecting an address besides abuse@salesforce.com will lead to rejection of the request. A verification message is sent to our admin address; the subsequent support case acts as a liaison with the appropriate team that can verify the request.
  3. Comments: Company name and Salesforce org ID

Open a support case indicating that that an SNDS access request has been submitted:

    1. Subject: Marketing Cloud Next Microsoft SNDS Access
    2. Description
      1. Email address of your Microsoft account
      2. Email the access request was sent to: abuse@salesforce.com
      3. IP addresses requested

     


    Notes:

    • Do not attempt to configure the JMRP (Junk mail Reporting Program). All Marketing Cloud Next addresses are enrolled in JRMP with complaints ingested into our platform for handling.
    • SNDS requests are honored for dedicated sending IPs only. 
    • When requesting multiple IPs that are not part of a continuous range, separate requests should be submitted in the Outlook portal.



    Vidensartikelnummer

    005321505

     
    Indlæser
    Salesforce Help | Article