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Field Service Mobile Android Related List Only Displays if Files are Uploaded

发布日期: May 6, 2026
描述
Issue:
The 'Files' related list on the Work Order [or any Field Service Object] > Related tab behaves inconsistently between iOS and Android in the Salesforce Field Service Mobile app.

  • iOS (tablet + phone): 'Files' related list is always visible, even when 0 files exist (displays as "Files - (0)").
  • Android (phone): 'Files' related list only appears when files are already attached. When no files exist, the related list is missing entirely.


解决方案

This is currently an expected behavior of the Files Related List on Android devices and no active workaround is available. 

知识文章编号

005321714

 
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Salesforce Help | Article