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VRA Session History Is Not Generated After Session Completion.

Publish Date: May 6, 2026
Description

After completing a VRA session, no session history record appears in the VRA History tab.
This behavior occurs when the session does not meet the required conditions for session history generation.

Resolution

Ensure the session remains active for at least 10 seconds after both participants are connected.
OR
Capture at least one image during the session.

Knowledge Article Number

005321737

 
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Salesforce Help | Article