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VRA Session History Is Not Generated After Session Completion.

Date de publication: May 28, 2026
Description

After completing a VRA session, no session history record appears in the VRA History tab.
This behavior occurs when the session does not meet the required conditions for session history generation.

Résolution

Ensure the session remains active for at least 10 seconds after both participants are connected.
OR
Capture at least one image during the session.

Numéro d’article de la base de connaissances

005321737

 
Chargement
Salesforce Help | Article