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VRA Session History Is Not Generated After Session Completion.

Data da publicação: May 28, 2026
Descrição

After completing a VRA session, no session history record appears in the VRA History tab.
This behavior occurs when the session does not meet the required conditions for session history generation.

Resolução

Ensure the session remains active for at least 10 seconds after both participants are connected.
OR
Capture at least one image during the session.

Número do artigo do Knowledge

005321737

 
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Salesforce Help | Article