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Displaying Customer Tax Information on POS Order Print Receipts

Publish Date: May 8, 2026
Description

Customers using Salesforce Service Cloud CRM integration with POS may want to display customer tax-related information on printed receipts using the following receipt tags:

  • :ps_customer_tax_id
  • :ps_customer_invoice_reason_code
  • :ps_customer_invoice_reason_text

However, these fields are not available within CRM field mappings, which can cause confusion during implementation.

This article explains the source and current behavior of these tags, along with the supported functionality and limitations.

Resolution

The tax-related receipt tags are not sourced from Salesforce CRM field mappings. 

These fields are populated directly by the POS iPad application during transaction processing when a sales associate manually enters customer tax or invoice information.

Consequences:

  • These fields do not appear in CRM field mappings in CRM settings.
  • They are not retrieved from Service Cloud CRM integration.
  • But these tax fields are generally available for ERP integration. ps_customer_tax_id can be added in ERP, for other tags you can utilise custom fields

Current behavior of each tag

Receipt TagCurrent StatusDetails
:ps_customer_tax_idSupportedThe POS app populates this value during the transaction. The receipt rendering engine replaces and displays this tag on receipts.
:ps_customer_invoice_reason_codeNot Fully SupportedThe POS app sets this value and fiscal services consume it. The receipt rendering engine does not currently replace or render this tag. Enablement in receipt rendering requires a feature request.
:ps_customer_invoice_reason_textNot Fully SupportedThe POS app sets this value and fiscal services consume it. The receipt rendering engine does not currently replace or render this tag. Enablement in receipt rendering requires a feature request.

 

Knowledge Article Number

005321759

 
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Salesforce Help | Article