Select An Org
SFS - Disable Status Change from Dispatcher Console
Publish Date: May 8, 2026
Description
The user was unable to disable the option to change the status of the Service Appointment from the Dispatcher Console in Field Service Lightning (FSL).
Resolution
1. Navigate to the user from setup and click on 'View Summary'.
2. Under Custom Permissions find 'FSL.Gantt - Show Change Status Action.' and check the permission set extending this access
3. Remove the permission 'FSL.Gantt - Show Change Status Action' to disable the status change option in the Dispatcher Console from the permission set.
Knowledge Article Number
005321786
Did this article solve your issue?
Let us know so we can improve!
