Catalog Data Imported via ETL Not Appearing in Marketing Cloud Personalization UI

Why This Occurs

When dealing with large catalog datasets, items registered via the ETL process may not immediately populate the catalog list in the UI. To ensure the system fully recognizes the imported data as "active," it is a known effective workaround to trigger at least one interaction (such as a view event) for those items.

How to Resolve: Manual View Event Submission

You can force the UI to reflect the data by sending a View event directly to the specific CatalogObject using browser developer tools. (Please note: It may take some time for the UI to update after the event is triggered.)

Steps

1. Open the Website: Using Chrome, navigate to the website (e.g., a test environment) where the Marketing Cloud Personalization Beacon is installed.

2. Open Developer Tools: Press F12 or right-click and select [Inspect].

3. Access the Console: Click on the [Console] tab.

4. Execute the Script: Paste the following JavaScript code into the console. Replace the type and id values with your specific catalog type and the ID you wish to display, then press Enter.

   SalesforceInteractions.sendEvent({
       interaction: {
           name: SalesforceInteractions.CatalogObjectInteractionName.ViewCatalogObject,
           catalogObject: {
               type: "%Type of Catalog%",
               id: "%Catalog ID%",
           },
       }
   });

5. Verify the Event: Go to Reports > Event Stream within Marketing Cloud Personalization to confirm that the event executed in Step 4 was recorded correctly.