Steps to Check when Calls are Not Processing Properly

Here are the steps of things to check:

Recording is managed by an external recording tool:

Gong, Clari Co-Pilot, Chorus, etc.

First, ensure the user has an AI license assigned

Second, ensure there is a call summary that would pick up this call. In other words, ensure criteria aren’t needlessly excluding calls.

• If user is using Zoom Native or Momentum Notetaker:
  • First, verify the two steps above
  • Secondly, check Call Audit or Meeting Report in the Momentum Admin UI for quick view of potential reasons.

Thirdly, if using Notetaker, check the Meeting Diagnostics for potential bot sub-codes.

(They will appear here. Check this list of potential sub-codes https://docs.recall.ai/docs/sub-codes)

• If this does not work
  • Please pick the meeting ID
  • Login to Support-Console
  • Look for the meeting under the respective Org
  • Sample Meeting here
  • Go through the parameters and the GCP logs to find the root cause