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Troubleshoot - Salesforce Logging Requirements Not Met
Publish Date: May 21, 2026
Description
The screenshot above shows an issue which occurs when a call cannot be posted to Salesforce because the required Salesforce object or recordId was not provided, or the configured explicit opt-out conditions prevented the sync.
As a result, the call summary and recording are not attached to a Salesforce record.
Resolution
Confirm that a recordID was not present or opt-out criteria were met.
Knowledge Article Number
005321969
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