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Markdown in response when using Invocable.Action.createCustomAction and Agent API

Fecha de publicación: May 12, 2026

Descripción

When an Agentforce agent is configured to return a response in Markdown format as shown below, calling the agent via Invocable.Action.createCustomAction and the Agent API will result in the Markdown formatting being stripped.

Configured Markdown Format: [Salesforce](https://www.salesforce.com)
Actual Response (Plain Text): Salesforce

Solución

Publish the agent using the MIAW (Messaging for In-App and Web) feature.
Construct the Markdown formatting on the client-side application that calls Invocable.Action.createCustomAction and the Agent API.

Recursos adicionales

Send Formatted Responses from Agentforce Service Agent to Customers with Markdown in Messaging for In-App and Web

Número del artículo de conocimiento

005321997

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Salesforce Help | Article