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Embedded Tableau cloud views in Salesforce work for some users, but for community users are prompted to login to Tableau

Publish Date: May 12, 2026
Description
Community users trying to access embedded Tableau Cloud views in Salesforce Experience Cloud are being redirected to the Tableau login page. The issue does not occur for internal users, where the embedding works as expected.
Resolution
1. Verify the JWT configuration in Salesforce and ensure it is set to be accessible to community users. 2. Test the changes by logging in as a community user and accessing the embedded Tableau Cloud views to ensure the issue is resolved.
Knowledge Article Number

005322008

 
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Salesforce Help | Article