Loading

Marketing Cloud Engagement | MobilePush Detail Extract Report: ContactKey Records the Value at the Time of Send

Дата публикации: May 14, 2026
Описание

The ContactKey column in the MobilePush Detail Extract Report records the ContactKey value at the time of send. If the ContactKey associated with the same device changes after the send is complete, existing records retain the original value.

Решение
Examples : 
Date/Time 
Operation
ContactKey for Device_001
2026-05-01 09:00
Send push notification to ContactKey_A / Device_001
ContactKey_A (at time of send)
2026-05-01 11:00
Change the ContactKey associated with Device_001 
ContactKey_A → ContactKey_B
2026-05-01 13:00
Execute MobilePush Detail Extract Report (1st extraction) 
ContactKey_B
2026-05-01 15:00
Send push notification to ContactKey_B / Device_001   
ContactKey_B (at time of send)
2026-05-01 17:00
Execute MobilePush Detail Extract Report (2nd extraction)   
ContactKey_B
 

In this example, The ContactKey column in the MobilePush Detail Extract Report record shows the following:

First report
The 9:00 send shows ContactKey_A.

Second report
The 9:00 send shows ContactKey_A.
The 15:00 send shows ContactKey_B.

 

Even if the ContactKey associated with the same device changes after the send is complete, existing records retain the ContactKey value at the time of send. Subsequent changes to the ContactKey for Device_001 do not affect existing report records.

 

Note: This reflects the behavior at the time this article was written. Mobile behavior is subject to change without prior notice.

Номер статьи базы знаний

005322024

 
Загрузка
Salesforce Help | Article