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Nonprofit Cloud: The Fundraising App and Permission Set Licenses are still missing even after the Power of Us provisioning was completed.

Publish Date: May 28, 2026
Description

This article explains why Nonprofit Cloud Fundraising features may be missing after Power of Us (P10) provisioning and how to resolve the issue. Customers usually report this as “The Fundraising App is missing from the App Launcher” or “Nonprofit Cloud objects are not available in the org.” This issue typically occurs when the wrong P10 bundle was provisioned, the required Nonprofit Cloud Permission Set Licenses are not fully enabled, or the Fundraising Access PSL has expired.

Resolution

Cause 1: Verify the provisioned Permission Set Licenses

  1. Go to Setup > Company Information > Permission Set Licenses.
  2. Check for these licenses:
    Fundraising Access [FundraisingAccessPsl

Cause 2: Fundraising PSL is active but Fundraising is not enabled

  1. Go to Setup > Users > Permission Set Licenses and assign the Fundraising Access PSL to your admin user.
  2. Go to Setup > Users > Permission Set Groups and assign the Fundraising_Admin permission set group.
  3. In Setup, search for and open Fundraising Settings.
  4. Enable the Fundraising toggle. Once enabled, it cannot be turned off.

Cause 3: Wrong P10 bundle provisioned or PSLs expired
      1. Check if licenses were expired or wrong bundle has been provisioned. Please reach out to your Account Executive for license provision.

Knowledge Article Number

005385071

 
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Salesforce Help | Article