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Net Zero Cloud: Building Energy Intensity gap-fill method does not appear in Fill Data Gap flow

Publish Date: May 26, 2026
Description

In Net Zero Cloud, the Building Energy Intensity (BEI) gap-fill method may not appear in the Fill Data Gap flow even after a Building Energy Intensity record has been created, recalculated, and linked to a Stationary Asset Carbon Footprint record. As a result, the BEI option is unavailable in the Update Fill Method dropdown within the Fill Data Gap wizard.

This behavior occurs because the Fill Data Gap process determines the availability of the BEI fill method by referencing the active Calculate Building Energy Intensity Data Processing Engine (DPE) definition configured in Net Zero Settings. The out-of-the-box DPE template provided with Net Zero Cloud, named Calculate Building Energy Intensity, is delivered in an inactive state and is not automatically associated with Net Zero automation. If the template has not been cloned, activated, and configured in the Building Energy Intensity (BEI) Setup field under Net Zero Settings, the BEI option is not displayed in the Fill Data Gap user interface, even when a valid BEI record is linked to the carbon footprint.

This issue affects administrators configuring data-gap filling functionality in Net Zero Cloud on Enterprise, Performance, Unlimited, and Developer Editions in Lightning Experience. To use this feature, users must have the Net Zero Cloud Manager and Data Pipelines Base User permission sets assigned, and the Manage Building Energy Intensity and Manage Data Gaps features enabled.

Resolution

Follow these steps in order. All steps require the Net Zero Cloud Manager and Data Pipelines Base User permission sets.

Cause 1: Calculate Building Energy Intensity DPE template not cloned and activated
1. Navigate to Setup > Feature Settings > Net Zero Cloud > Net Zero Settings.
2. Set Manage Building Energy Intensity to On and Manage Data Gaps to On.
3. From Setup, in the Quick Find box, enter Data Processing and select Data Processing Engine.
4. Select the out-of-the-box Calculate Building Energy Intensity job template.
5. Click Save As, enter a unique name (for example, Calculate Building Energy Intensity - Active), and select the Net Zero process type. Save your changes.
6. On the cloned definition, click Activate. The status must read Active before continuing.

Cause 2: Cloned DPE definition not registered in Net Zero Configurations
1. Navigate to Setup > Feature Settings > Net Zero Cloud > Net Zero Settings.
2. Open the Automation or Configurations section that manages Net Zero automated processes.
3. Locate the Building Energy Intensity (BEI) Setup: Set Data Processing Engine field.
4. Enter the exact name of the cloned, activated DPE definition created in Cause 1, Step 5. The value must match character-for-character; trailing spaces or a different label cause the BEI method to be suppressed in the Fill Data Gap UI.
5. Save the configuration.

Cause 3: BEI record not correctly linked to the carbon footprint
1. Navigate to App Launcher > Building Energy Intensities and open the BEI record.
2. From the actions menu, select Recalculate. Wait for the Calculate Building Energy Intensity DPE job to complete. Track progress in Setup > Monitor Workflow Services.
3. Open the Stationary Asset Carbon Footprint [StnryAssetCrbnFtprnt] record and confirm the Building Energy Intensity [BuildingEnergyIntensity] lookup field references the recalculated BEI record.
4. Confirm the energy use record fuel type is one of the supported fuel types for Building Energy Intensity. Custom fuel types are not supported and will not appear in the Fill Data Gap method dropdown.

Verification
Confirm the issue is resolved by opening the App Launcher, selecting Data Gaps, choosing the Stationary Asset Environmental Source of type Commercial Building, clicking Fill Data Gaps, advancing to the fuel-type step, clicking Update Fill Method, and verifying that Building Energy Intensity now appears as a selectable fill method.

Knowledge Article Number

005385101

 
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