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Revenue Cloud: PlaceSalesTransactionPersistException with RowDeletedException on Save and Exit in Product Configurator

Publish Date: May 26, 2026
Description

This article explains why Revenue Cloud users see "PlaceSalesTransactionPersistException occurred while performing DML operation on quote (or order). Please contact Salesforce Support and provide the following error message: common.ownership.RowDeletedException" when clicking Save and Exit in the Product Configurator, and how to resolve it. 

Resolution

Following the Winter '26 (258) release , you may encounter the following error while configuring and saving products in TLE:

PlaceSalesTransactionPersistException occurred while performing DML operation on Quote (or Order).
Please contact Salesforce Support and provide the following error message:
java.lang.ArithmeticException: Division undefined.

This issue has been logged as a known bug, and a workaround is currently available.

Workaround:
Please check any formula fields that involve division by a custom field (e.g., CustomField__c) which might be zero or blank.
Update the formula to handle divide-by-zero scenarios, for example:
IF(CustomField__c == 0, 0, FieldA / CustomField__c)
Please find the below known Issue created for the same it has been fixed:https://help.salesforce.com/s/issue?id=a02Ka00000jeTJq

Knowledge Article Number

005385151

 
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Salesforce Help | Article