CPQ: Amendment or Renewal Fails with “Cannot Read Properties of Null (Reading 'lineVO')” or Missing SBQQ__RootId__c

Review and correct the bundle relationship fields on the related Subscription or Asset records.

Cause 1: Bundle child record is missing a parent reference

Run the following query for the affected Contract:

SELECT Id, Name, SBQQ__RequiredById__c, SBQQ__RootId__c,
SBQQ__ProductOption__c, SBQQ__OptionType__c,
SBQQ__OptionLevel__c
FROM SBQQ__Subscription__c
WHERE SBQQ__Contract__c = '[ContractId]'

Check for Subscription records where bundle fields are populated but SBQQ__RequiredById__c is blank.

• If the record is part of a bundle:

  • Set SBQQ__RequiredById__c to the parent Subscription Id

  • Set SBQQ__RootId__c to the top-level bundle parent Id

• If the record is not part of a bundle:

  • Clear the bundle-related fields

Save the records after making changes.

Cause 2: SBQQ__RootId__c is incorrect or missing

Using the same query, check for records where:

• SBQQ__RootId__c is blank

• SBQQ__RootId__c matches the same record Id

• SBQQ__RootId__c points to the wrong bundle record

Update SBQQ__RootId__c so all bundle components point to the same top-level bundle parent record.

Cause 3: Asset bundle fields are incomplete

Run:

SELECT Id, Name, SBQQ__RootId__c,
SBQQ__RequiredByAsset__c,
SBQQ__RequiredBySubscription__c,
SBQQ__ProductOption__c
FROM Asset
WHERE AccountId = '[AccountId]'
AND SBQQ__ProductOption__c != null

Verify that Asset records have the correct bundle relationship values.

If an Asset should not be part of a bundle, clear the bundle-related fields.

Cause 4: Failed renewal job still exists

Run:

SELECT Id, SBQQ__RecordId__c, SBQQ__JobStatus__c
FROM SBQQ__RecordJob__c
WHERE SBQQ__RecordId__c = '[ContractId]'

Delete any failed Record Job records related to the Contract, then retry the amendment or renewal.

Verify the Fix

After updating the records:

1. Open the Contract

2. Uncheck and save Renewal Quoted

3. Run Renewal Quoted or Amend again