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Net Zero Cloud: Net Zero Analytics app or dashboards not visible to shared users

Publish Date: May 27, 2026
Description

After an administrator shares the Net Zero Analytics app in Analytics Studio, recipients cannot see the app or its dashboards. The app appears installed for the admin but is invisible or shows "Nothing to display. Looks like the app isn't installed yet" for other users. A related symptom is the recipe failure: "Field [AccountNameId] is not available. Verify that the field exists and that the Analytics Cloud Integration User profile has Read level access on the field."

Root cause: One or more of the following conditions are present: the affected users are missing the required CRM Analytics permission sets (CRM Analytics Plus User or CRM Analytics Plus Admin); the Net Zero Analytics-specific permission sets (Net Zero Analytics User or Net Zero Analytics Admin) are not assigned; the Analytics Cloud Integration User profile lacks Read field-level security on fields used by the app's recipes and dashboards; or the Net Zero Analytics app installation did not complete successfully.

Affected configuration:

  • Editions: Enterprise, Performance, and Unlimited with the Net Zero Cloud license
  • Add-on required: CRM Analytics for Net Zero Cloud
  • Affected users: Any user the app has been shared with who cannot view dashboards in Analytics Studio
Prerequisite(s)
  • Net Zero Cloud license provisioned (Enterprise, Performance, or Unlimited Edition)
  • CRM Analytics for Net Zero Cloud add-on provisioned
  • Analytics Studio enabled in the org
  • System Administrator access to Setup, Users, Object Manager, and Net Zero Configurations
  • Net Zero Analytics app created from the template in Analytics Studio
Resolution

Work through each cause in order until the app becomes visible.

Cause 1: Missing CRM Analytics and Net Zero Analytics permission sets

  1. Navigate to Setup > Users > Users and click the name of an affected user.
  2. In the Permission Set Assignments related list, click Edit Assignments.
  3. Add Net Zero Analytics User to grant read access to dashboards. To grant create and manage rights, add Net Zero Analytics Admin instead.
  4. Also add CRM Analytics Plus User (or CRM Analytics Plus Admin for admin users) so the user can open Analytics Studio.
  5. Click Save.
  6. Navigate to Analytics Studio, open the Net Zero Analytics app, click the Share icon, and confirm the user is listed. If not, search the user under Invite others, select Viewer, click Add, and click Save.

Cause 2: Field-level security missing for the Analytics Cloud Integration User profile

This cause produces recipe errors such as: "Field [AccountNameId] is not available. Verify that the field exists and that the Analytics Cloud Integration User profile has Read level access on the field."

  1. Navigate to Setup > Object Manager and open the object referenced in the error (for example, Annual Emissions Inventory [AnnualEmssnInventory]).
  2. Select Fields & Relationships, open the field named in the error (for example, Account Name [AccountNameId]), and click Set Field-Level Security.
  3. For the Analytics Cloud Integration User profile, select the Visible checkbox and click Save.
  4. Repeat steps 1–3 for every field referenced by the app's datasets and dashboards.
  5. Navigate to Setup > Net Zero Configurations > CRM Analytics Configurations, expand Configure Net Zero Analytics, and click Run Recipe to rebuild the datasets with corrected access.

Cause 3: Net Zero Analytics app installation not completed

  1. Navigate to Setup > Quick Find > Auto-Installed Apps and confirm the Net Zero Analytics app status is Completed. If it shows In Progress or Failed, review the failure reason and address the listed errors.
  2. If the app is missing, navigate to Setup > Net Zero Configurations > CRM Analytics Configurations > Configure Net Zero Analytics, enable Install, and click Run Recipe.

Confirm the fix: Log in as an affected user (Setup > Users > [Username] > Login), open Analytics Studio, and verify the Net Zero Analytics app and its dashboards (for example, Climate Action, Audit, What-If Analysis) load without the "Nothing to display" message or the AccountNameId field error.

Knowledge Article Number

005385205

 
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Salesforce Help | Article