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Manufacturing Cloud: Sales Agreements app is not accessible even after assigning Manufacturing Sales Agreements PSL

Publish Date: May 28, 2026
Description

This article explains why the Sales Agreements app and Sales Agreement [SalesAgreement] object remain hidden in Lightning Experience after a Manufacturing Cloud admin assigns the Manufacturing Sales Agreements Psl permission set license, and how to make the app fully usable. 

Resolution

Complete every step in order. The Sales Agreements app only becomes accessible when the feature toggle, permission set license, permission set, tab visibility, and profile object permissions are all aligned.

Cause 1: Sales Agreements feature is not enabled in the org
1. Navigate to Setup > Feature Settings > Manufacturing > Sales Agreements (enter "Sales Agreements" in the Quick Find box).
2. Set the Sales Agreements toggle to On.
3. Save.

Cause 2: Manufacturing Sales Agreements Psl permission set license is not assigned
1. Navigate to Setup > Users > Users and open the affected user.
2. In the Permission Set License Assignments related list, click Edit Assignments.
3. Select the checkbox for Manufacturing Sales Agreements Psl and click Save.

Cause 3: A permission set granting Sales Agreement access is not assigned
1. Navigate to Setup > Users > Permission Sets and open the standard permission set Manufacturing Cloud Sales Agreements (or a clone of it).
2. Click Manage Assignments > Add Assignments, select the affected user, and click Assign.
3. Open the permission set and confirm Object Settings for Sales Agreement [SalesAgreement] grant Read, Create, Edit, and Delete as required, and that Sales Agreement Product [SalesAgreementProduct] and Sales Agreement Product Schedule [SalesAgreementProductSchedule] have matching access.

Cause 4: Sales Agreement tab is hidden on the user's profile
1. Navigate to Setup > Users > Profiles and open the profile assigned to the affected user (for example, System Administrator or a custom Manufacturing profile).
2. Click Object Settings (Lightning) or Tab Settings (Classic UI), and open Sales Agreements.
3. Set Tab Setting to Default On (not Hidden) and click Save.
4. Repeat for related tabs the user needs: Sales Agreement Products, Sales Agreement Product Schedules.

Cause 5: User profile lacks object-level CRUD permissions
1. Navigate to Setup > Users > Profiles > [Profile Name] > Object Settings > Sales Agreement [SalesAgreement].
2. Click Edit and grant Read, Create, Edit, and Delete based on the user's role.
3. Save.

Verify the assignments
1. Navigate to Setup > Users > Users > [Affected User] and confirm Manufacturing Sales Agreements Psl appears under Permission Set License Assignments and Manufacturing Cloud Sales Agreements appears under Permission Set Assignments.
2. Have the user log out and log back in to refresh session permissions.

Clarification on PSL vs object permissions
Users without the Manufacturing Sales Agreements Psl can still view Sales Agreement records if their profile or permission sets grant Read on the Sales Agreement object — this is expected platform behaviour. The PSL gates the use of PSL-licensed functionality (forecast quantity recalculation, schedule generation, renewal flows, Sales Agreement Schedule access) and the legal entitlement to the feature, not raw record visibility. Assign the PSL to every user who actively works with sales agreements.

Confirm the issue is resolved by logging in as the affected user, opening the App Launcher, searching for Sales Agreements, opening the app, and creating a new Sales Agreement record with at least one Sales Agreement Product line.

Knowledge Article Number

005385212

 
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Salesforce Help | Article