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Media Cloud: Summary FlexCard Shows Incorrect Total Price After Removing Manual Adjustment

Publish Date: May 26, 2026
Description
This article addresses an issue in the Media Cloud's Media Plan flow where the Total Price and Total Discount fields within the Apply Discount FlexCard display incorrect values after a manual adjustment is cleared.
User Experience & Symptoms
  • Users report that the "Total Price" and "Discount" preview fields do not reflect the cleared manual adjustment prior to submission.
  • Customer phrasing typically includes: "After removing a Manual Adjustment and applying a commercial discount, the Total Price displayed in the Apply Discount FlexCard on the Summary step is calculated incorrectly."
Trigger Conditions
  1. Create a Media Plan quote and add a placement product.
  2. Apply a Manual Adjustment (Override, Amount, or Percentage) to the One Time Charge in the Media Cart step.
  3. Save the quote and reopen it for editing.
  4. Remove/clear the Manual Adjustment in the Media Cart step.
  5. Now, add a percentage/amount discount to the same placement.
    1. Observe that the Total Price and Total Discount previewed inside the open "Apply Discount" FlexCard calculates against a stale vlocity_cmt__BaseOneTimeCharge__c instead of the updated vlocity_cmt__OneTimeCharge__c.
Resolution
Use the troubleshooting steps below to validate your Media Cloud configuration and confirm that your data persists correctly despite the temporary FlexCard UI mismatch.
Cause 1: Duplicate or Stale Price List Entries
  1. Open the Developer Console and execute the following SOQL query: 
    SELECT Id, vlocity_cmt__IsActive__c, vlocity_cmt__ProductId__r.Name, vlocity_cmt__PriceList__c
FROM vlocity_cmt__PriceListEntry__c 
WHERE vlocity_cmt__ProductId__c = '<affected_product_Id>'
  2. If multiple active vlocity_cmt__PriceListEntry__c records exist for a single product within the same price list, deactivate or delete the duplicates. Ensure exactly one active base-price entry remains.
  3. Re-run the CPQ Maintenance Jobs and then EPC Compile Data Job (if Standard Cart API is enabled) to refresh cache.
Cause 2: Missing License Assignments
  1. Navigate to Setup > Users and select the affected user profile.
  2. Under Permission Set License Assignments, verify that the Media Cloud Runtime (MediaCloudRuntimePsl) license is active and assigned.
Knowledge Article Number

005385229

 
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