Tableau for Teaching: Academic Support

Content

What Type of Support is Available?
What is Not Provided?
How to Request for Help

What Type of Support is Available? 

As a part of the Tableau for Teaching program, you have access to a full production version of Tableau Desktop, Tableau Prep Builder and Tableau Cloud. Because these are full production versions, the same help material available on our website is applicable. You can use this site to help answer specific product questions. If you have technical support questions regarding our products, check out our extensive library of Knowledge Base articles. If your questions are related specifically to the Tableau for the Teaching program, check out this list of frequently asked questions.

Along with using the help resources listed above, the Tableau Community Forums is a place for support. If you are not familiar with the Tableau Community Forums, check out the “Tableau Community Forums” section of the Tableau for Teaching: Tableau Community help article on how to get started with the Tableau for Teachers Community user group. The Tableau Community at large is a platform made up of data experts and enthusiasts from around the world. We recommend using the robust search functionality on the Community Forms to find what you’re looking for, it’s likely you’ll come across a broad range of solutions.

What is Not Provided? 

As a Tableau for Teaching user, you do not have access to Tableau’s standard customer support team. This is a feature that is provided to our paid customers. If you have technical questions, use the Knowledge Base articles and/or post your question on the Tableau Community forums as recommended above. 

If your question is specifically related to Tableau for Teaching licenses or curriculum, you can contact our academic support team. Details on how to contact our support team are listed below. 

How to Request Help

Before submitting a support case to our team, please ensure you have checked Tableau Help, Tableau Knowledge Base, and Community Forums. These resources should be your first source of support. If you are still unable to answer your question, please email tft@tableau.com. In your email, include the following information: 

• Tableau for Teaching License Key
• Description of the issue
• Help Article/Knowledge Base Article consulted
• Screenshots of issue and any error codes that may be displayed 

When sending the email, please be as detailed as possible regarding the issue you are facing, including screenshots and the steps you have taken to help our team replicate the issue. After submitting your request allow 3-5 business days for a response. Please note, this response time can be longer during the start of a new academic year. If your issue is urgent, you may include ‘Urgent’ in the subject line of the email.