Marketing Cloud Next - organization not receiving emails sent from Marketing Cloud Next

How to fix problems with emails sent to your organization

Email has been flagged by a spam filter

This enmail may sit in quarantine or even be deleted depending on the brand, version, or administration settings of the filter in use.

• If your email is in quarantine: your filter may have an option to view and even unblock the email if it was identified as spam.
• If your email isn't quarantined: notify your network administrator that you have not received a message you were expecting.

Email has been placed into the local email client's "Bulk" or "Spam" folder

Many email clients automatically place email into the "Bulk" or "Spam" folder if the email sender's "From Address" isn't in the recipients Address Book or Safe Senders List. Review your email client's support for help filtering emails correctly.

Email is delayed

Even if the email was accepted by the server, it may not have been delivered to the recipient due to email volume, server maintenance, or network problems. Contact your email administrator to verify if you are experiencing any internal issues.

Email is sent to your own company's email domain

When you are experiencing deliverability issues to your own organization, the best remediation will be to work with your IT Team to create an allowlist.

• If you are using shared IPs (most Marketing Cloud Next customers), then you should allowlist your sending domain, not your IPs as they can be subject to change and would open your system up to any emails originating from those shared IPs.
• If you have dedicated IPs in Marketing Cloud Next, you can allowlist your dedicated IPs. 
• If you are unsure whether you are using shared IPs or dedicated IPs, please open a support case with Marketing Cloud Next Support and they would be happy to confirm.