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How to resolve the issue where the "View Price in Catalog" field cannot be edited on an active Entitlement Policy in B2B Commerce

Fecha de publicación: May 26, 2026
Descripción

Explains an issue in B2B Commerce where the "View Price in Catalog" field is grayed out and uneditable on an active entitlement policy.

This behavior is due to the record edit screen design, and the field becomes editable by toggling the "View Product" switch to false and back to true within the edit screen.

Solución

To edit the "View Price in Catalog" field on an active Entitlement Policy record, follow these steps.

Resolution Steps

  1. Open the Entitlement Policy record you want to edit.

  2. Click the [Edit] button to enter edit mode.

  3. In the edit screen, toggle the "View Product" switch to false, then toggle it back to true.

  4. Edit the now-accessible "View Price in Catalog" field.

  5. Click [Save].

Número del artículo de conocimiento

005385419

 
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Salesforce Help | Article