Einstein Relationship Insights Retirement

Salesforce is retiring the following Einstein Relationship Insights product(s) listed below, and will continue to honor your existing subscription until your subscription end date.

What does this change mean for me? 

Once your subscription ends, you will no longer be able to utilize the Einstein Relationship Insights products.

What action can I take? 

A new product, ‘AI Relationship Research’, which builds on much of the functionality of the Einstein Relationship Insights product, is expected to become generally available in Summer 2026. The new product utilizes the Agentforce platform and generative AI to extract, analyze, and map high-value relationships by performing deep research across web, CRM, and Data 360 data sources. Please ask your Salesforce AE for more details.

What happens if I don’t take action?

If you don’t take any action, you can continue using your current Einstein Relationship Insights product subscription through the end of your existing order term.

How do I identify affected users? 

If you have any questions or need assistance, refer to Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.