Select An Org
Tableau View LWC Sign-In Loop With “You may close this window now” on Mobile Device
Publish Date: May 28, 2026
Description
On mobile devices, users were repeatedly prompted to sign in when accessing a Tableau viz embedded with the Tableau View Lightning Web Component (LWC) in the Salesforce Mobile App.
After signing in, the page remained stuck on the loading screen shown below.
If the completion window was closed, the sign-in prompt appeared again.
You may close this window now
Cause
To use Tableau View LWC on mobile devices, users must sign in through Single Sign-On (SSO) with seamless token authentication.
Resolution
- Verify the Tableau View LWC mobile setup uses token-based and seamless authentication as documented. Refer to Configure Tableau Lightning Web Components and Single Sign-On (SSO) with Token Authentication.
- For affected iOS users, open Settings > Apps > Salesforce and enable “Allow Cross-Website Tracking". Refer to Tableau LWC single sign-on for Mobile.
Additional Resources
The sign-in loop can still occur even when token-based authentication and SSO are properly configured overall, if users have the iOS setting “Allow Cross-Website Tracking” disabled.
Embed Tableau Views to Lightning Pages
Embedded Tableau Server Views using LWC in Salesforce Mobile App (iOS) Go To Blank Screen
Knowledge Article Number
005385608
Did this article solve your issue?
Let us know so we can improve!
