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Visit Checklist Questions Language Control (Desktop)

Publish Date: May 29, 2026
Description

In CG Cloud, each Sales Org can support up to 4 languages. Visit Checklist questions are stored in language-specific fields on the checklist records:

  • cgcloud__Description_Language_1__c
  • cgcloud__Description_Language_2__c
  • cgcloud__Description_Language_3__c
  • cgcloud__Description_Language_4__c

Each user has a cgcloud__Language_Postfix__c field (e.g., Language1, Language2, Language3, Language4) that determines which language field is read when displaying checklist content.

 

Example scenario (0001 Sales Org):

FieldAffected UserWorking User
cgcloud__Language_Postfix__cLanguage1Language4
Language displayedEnglish (incorrect)German (correct)

In above scenario, Language4 is mapped to German (de) in the 0001 Sales Org configuration. The checklist records store English text in cgcloud__Description_Language_1__c and German translations in cgcloud__Description_Language_4__c. Since the affected user's postfix points to Language1, they see English instead of German.

Query:

SELECT Id, cgcloud__Sales_Org__c, cgcloud__Language_Postfix__c
FROM User
WHERE Id = '<affected_user_id>'



Resolution
Check the cgcloud__Language_Postfix__c field on the affected user's record to the correct language postfix that corresponds to their expected language in the Sales Org configuration.


Steps:


  1. Identify the correct Language Postfix value for the user's language by checking the Sales Org configuration (e.g., for 0001, German = Language4).
  2. Navigate to the affected user's record in Salesforce.
  3. Update cgcloud__Language_Postfix__c from incorrect value to the correct postfix (e.g., Language4 for German).
  4. Ask the user to refresh the Visit Checklist and verify that questions now display in the correct language.


Note- The cgcloud__Language_Postfix__c field is automatically updated when the Language or Sales Org field is changed on a user record. If the user's Language field is set incorrectly, updating it may automatically correct the postfix. 
Knowledge Article Number
005385633
 
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