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Salesforce CPQ Quote Line Editor (QLE) and CPQ Package Settings Fail to Load for Users in High Assurance Sessions

Publish Date: Jun 3, 2026
Description

The Salesforce CPQ Quote Line Editor (QLE) relies on asynchronous communication with Heroku services when the editor is launched. High Assurance sessions are not supported for these interactions, which can result in errors when users attempt to access:

  • Quote Line Editor (Load indefinitely)
  • CPQ Settings(Too many SOQL queries: 101)

As a result, affected users may be unable to load or use these CPQ features successfully.

Resolution

This behaviour is expected and is caused by the incompatibility between High Assurance sessions and the asynchronous Heroku calls required by the Salesforce CPQ Quote Line Editor.

Additional Resources

For more information about Salesforce session security levels and High Assurance sessions, refer to:

https://help.salesforce.com/s/articleView?id=xcloud.admin_sessions.htm&type=

Knowledge Article Number

005385971

 
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Salesforce Help | Article