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Allowlisting Required URLs to Access the Salesforce Help Portal Case Form

Publish Date: Jun 3, 2026
Description

Overview

Some customers with strict corporate firewall or network policies may experience issues loading the case submission form on the Salesforce Help Portal. Customers who restrict outbound traffic via an allowlist will need to add the following URLs to ensure the form loads correctly.

Who Is Affected

Customers who:

  • Manage outbound internet traffic through a corporate firewall or proxy

  • Use URL-based allowlisting policies

  • Are unable to load the case submission form on the Salesforce Help Portal

Symptoms

  • The case submission form does not load or renders as a blank page

  • An error is displayed when attempting to open a new support case via the Help Portal

Resolution

Required URLs to Allowlist

Please ensure the following endpoints are allowlisted in your network or firewall settings:

 

CMaaS (Case Form) Endpoint

KYC Endpoint



Steps to Resolve

  1. Share the URLs listed above with your IT or network administrator.

  2. Request that these endpoints be added to your organization's firewall or proxy allowlist.

  3. Once updated, refresh the Help Portal and attempt to open the case form again.

  4. If the issue persists after allowlisting, contact Salesforce Support for further assistance.

Knowledge Article Number

005386010

 
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Salesforce Help | Article