Customers may notice the following behaviour:
Steps to Reproduce:
1. Navigate to: Installed Packages → Salesforce CPQ → Configure
2. Under Line Editor Settings:
Set Line Subtotals Total Field = Customer Total
Leave Totals Field as the default (typically Net Total)
3. Create an MDQ Product:
Subscription Pricing = Fixed
Subscription Term = 12
Active = True
Add a Standard Price
Add a Price Dimension
Type = Year
4. Create an Opportunity.
5. Create a Quote:
Primary = True
Start Date = Current Date
Subscription Term = 24 (or greater)
6. Edit Lines.
7. Add the MDQ Product to the Quote.
8. Update quantities across multiple segments (Year 1, Year 2, etc.).
9. Save and calculate the Quote.
10. Observe:
Segment Subtotals displayed in the Quote Line Editor.
Overall Quote Total displayed at the bottom of the editor.
Root Cause:
Salesforce CPQ calculates these values using different calculation paths:
Quote Total
Uses the field configured under Totals Field.
Typically references Net Total.
Represents the final calculated price after all pricing waterfall calculations.
Segment Subtotal
Uses the field configured under Line Subtotals Total Field.
When configured as Customer Total, CPQ calculates the subtotal using: Customer Total × Effective Quantity
Do not use Customer Total as the Line Subtotals Total Field for MDQ implementations.
Instead:
1. Navigate to:
Installed Packages → Salesforce CPQ → Configure → Line Editor
2. Locate:
Line Subtotals Total Field
3. Change the value from:
Customer Total to an appropriate: Unit Price-based field
4. Recalculate the Quote.
5. Validate the results in a Sandbox environment before deploying to Production.
Important Considerations
005386535

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.