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Lightning Report and Dashboard Snapshots fail with "problem capturing the image" error in CRM Analytics for Slack

Publish Date: Jun 22, 2026
Description

The retrieval of Lightning Report and Dashboard Snapshots in the CRM Analytics for Slack app is throwing an error

Error:- It seems there's a problem with capturing the image. If you see this message again, let your admin know it's Error ID: 26284551-230472 (64707671). 

Please note that the above error code may change every time.

Resolution
To resolve this issue, ensure the Dashboard and Report tabs are added to both:
  1. The user's default app
  2. The app the user is actively using when accessing the snapshot functionality

Keep in mind that the default app setting only controls which app a user sees on their first Salesforce login. If a user switches apps during a session, Salesforce redirects them to the last app they used on subsequent logins — so the tabs must be present in that app as well.

Knowledge Article Number

005386536

 
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Salesforce Help | Article