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Salesforce Digital Engagement Enhanced Messaging Error Codes

Publish Date: Jun 8, 2026
Description

 

In Legacy (LiveAgent) Chat and SMS it was possible to capture error details via the ConversationEntry object's MessageStatus and MessageStatusCode fields.

 

With Enhanced messaging channels, this object and its fields are no longer available to easily identify and act upon failed messages programmatically via the REST API for example.

 

Resolution

 

This is a known feature parity gap between standard and enhanced messaging and instead Messaging Error Codes are presented within the messaging session.

 

If you would like to see similar functionality added to enhanced messaging with a future release, please consider creating or promoting an Idea on the IdeaExchange.

 

Alternatively, ask Support to reference the internal information section of this article to add your Account to the internal record to track customer impact for the Product Team's consideration.

 

Knowledge Article Number

005386537

 
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