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Incorrect 'Modify' action on Technical Products during subsequent MACD order

게시 일자: Jul 17, 2026
상세 설명
During a second MACD order on an existing asset, adding an optional product caused order decomposition to assign Modify to all Technical Products even though the parent Commercial Products showed No Change. This incorrect decomposition broke downstream OM plans and blocked order fulfillment.
솔루션
  1.  Validate whether the issue occurs specifically when using the assetToOrder standard cart API, and compare the behaviour with the OOB CPQ_AssetViewerOrderFlow if needed to confirm the scenario.
  2. Before invoking the assetToOrder API, align the ServiceAccountId and BillingAccountId values on the order with the corresponding Inventory Item and Asset records.
Knowledge 기사 번호

005386633

 
로드 중
Salesforce Help | Article