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Agentforce menus not visible in Setup after enabling Einstein Setup

Publish Date: Jun 11, 2026
Description
Problem

After enabling Einstein Setup, Agentforce menus do not appear in the Setup sidebar. Users may see a page-not-found or access-denied error when navigating to Setup > Agentforce, and Salesforce Go search returns no results or an unavailable result for "Agentforce." Agentforce agents and related settings cannot be configured.

 
Cause

Agentforce requires one of the following license add-ons to be provisioned to the org:

  • AgentforceEmployeeAgentAddOn — enables Agentforce Employee Agent
  • EinsteinCopilotAddOn — enables Agentforce (Default), for orgs created before June 17, 2025


If neither add-on is present, Agentforce menus will not appear in Setup regardless of whether Einstein Setup is enabled. License provisioning is a separate entitlement step that must be completed by your Salesforce Account Executive.

 
 
 
 
 
Resolution
Work through the steps below in order.

Step 1: Verify Your Agentforce Licenses

  1. Go to Setup → Company Information
  2. Scroll to the Licenses section
  3. Look for either of the following:
    • AgentforceEmployeeAgentAddOn
    • EinsteinCopilotAddOn


If a license is present, proceed to Step 2. If neither appears, proceed to Step 3.

Step 2: Enable Agentforce via Salesforce Go

  1. Go to Setup → Salesforce Go
  2. Search for Agentforce
  3. Click the Agentforce result, then click Get Started → Turn On
  4. Hard refresh your browser:
    • Windows: Ctrl + Shift + R
    • Mac: Cmd + Shift + R


The Agentforce menu should now appear in the Setup sidebar. If it does not, return to Setup → Company Information and confirm the license add-on is active.

Step 3: Provision Agentforce Licenses

If neither license add-on appeared in Step 1:

  1. Contact your Salesforce Account Executive
  2. Confirm which agent type is needed:
    • Agentforce Employee Agent → request AgentforceEmployeeAgentAddOn
    • Agentforce (Default) (orgs created before June 17, 2025 only) → request EinsteinCopilotAddOn
  3. Once provisioned, return to Step 2
 
Additional Resources
If menus are still not visible after completing the steps above, verify the following:
 
License not in Company Information
Contact your Account Executive
 
Menu missing after license confirmed
Complete a hard refresh (Ctrl+Shift+R / Cmd+Shift+R)
 
Wrong agent type
AgentforceEmployeeAgentAddOn → Agentforce Employee Agent; EinsteinCopilotAddOn → Agentforce (Default)
 
Org created or refreshed after June 17, 2025
Agentforce (Default) is unavailable — use Agentforce Employee Agent
 
 
 
NOTE: Agentforce (Default) is no longer available in orgs created or refreshed after June 17, 2025. This is expected platform behavior. Use Agentforce Employee Agent instead. For migration guidance, refer to Migrate from Agentforce (Default) to Agentforce Employee Agent.
Knowledge Article Number

005386656

 
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Salesforce Help | Article