Scheduling Policy Objectives (Minimize Travel) Not Applied When Work Rule Uses Fixed Gap

Option 1 — Remove Fixed Gap

If Fixed Gap is not required for your scheduling scenario:

1. Go to Field Service Setup > Scheduling Policies and open the affected policy.
2. Open the Service Resource Availability Work Rule.
3. Uncheck Fixed Gap and save.
4. Re-run scheduling for affected Service Appointments.

After saving, the scheduling engine will consider travel time during candidate evaluation and the Minimize Travel objective will influence assignment results.

Option 2 — Use Offsite Appointment (when Fixed Gap must remain)

If Fixed Gap is required for other appointments in the same policy (for example, to enforce minimum buffer time between remote consultations), use the Offsite Appointment field on individual Service Appointment records instead of removing Fixed Gap from the Work Rule.

Marking a Service Appointment as Offsite schedules it without travel time on an appointment-by-appointment basis, allowing the policy's Fixed Gap to remain in effect for other appointments.