Loading

vlocity_ins.InsuranceQuote Managed Trigger Causes DML Errors

Data pubblicazione: Jul 7, 2026
Descrizione

In Vlocity Insurance, the vlocity_ins.InsuranceQuote trigger fires after a Quote record is inserted or updated. In certain scenarios — such as bulk Quote creation via API, integration-driven DML operations, or when Quote field values do not satisfy the trigger's internal validation logic — the trigger fails and blocks the entire DML operation. The error surfaces as a trigger execution failure on the Quote sObject.

Because this trigger is part of the Vlocity Insurance managed package, it does not appear as an editable entry under Setup → Apex Triggers. Salesforce does not allow administrators to deactivate managed package triggers through the standard Setup UI.

Vlocity Insurance provides a built-in mechanism to control trigger execution: the vlocity_ins__TriggerSetup__c custom setting. This setting contains named rows that map to specific trigger behaviors. Disabling the relevant row prevents the trigger logic from running without requiring any package changes.

Risoluzione

Disable Quote.EnableStateModel

  1. Setup → Custom Settings → `vlocity_ins__TriggerSetup__c` → Manage
  2. Look for Quote.EnableStateModel 
  3. Edit → Uncheck Trigger On
Risorse aggiuntive

Steps to Disable the Trigger
1. In Salesforce, click the gear icon and select Setup.
2. In the Quick Find box, type Custom Settings and select it from the results.
3. Locate vlocity_ins__TriggerSetup__c in the list and click Manage.
4. In the list of custom setting records, find the row named Quote.EnableStateModel.
5. Click Edit next to that row.
6. Uncheck the Trigger On checkbox.
7. Click Save.

Numero articolo Knowledge

005387147

 
Caricamento
Salesforce Help | Article