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NPSP standard reports and dashboards package installation fails with "Resolve Installation Error"

Julkaisupäivä: Jul 29, 2026
Kuvaus

When attempting to install or update the NPSP standard reports and dashboards managed package, the installation fails and displays a "Resolve Installation Error" message. The package contains modern report metadata that requires the upgraded report builder, and if that setting has not been enabled in the target org, the metadata cannot deploy successfully.
This issue occurs when:

  • Installing NPSP reports and dashboards in a new org
  • Reinstalling or upgrading the package after a sandbox refresh
  • Installing in orgs provisioned before the Report Builder Upgrade setting was introduced
Ratkaisu

Important: Enabling Report Builder Upgrade is permanent and irreversible. Once enabled, the setting cannot be turned off. Review any org-specific reporting considerations before proceeding.

 

  1. Go to Setup → Reports & Dashboards Settings.
  2. Locate the Report Builder Upgrade setting and enable it.
  3. Save the settings.
  4. Retry the NPSP reports and dashboards package installation.

After enabling the setting, the installation should proceed without error.
Internal Information: Related case: 473562929. Customer was using a provided download link to install the NPSP reports and dashboards package. The root cause was the Report Builder Upgrade not being enabled in the org. After routing to a Customer Success coaching session, this case is a candidate for a straightforward self-service KA so customers can resolve it without escalation.

Knowledge-artikkelin numero

005387165

 
Ladataan
Salesforce Help | Article