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Tableau Desktop cannot connect to Tableau Server data sources, connection dialog box will not go through

Fecha de publicación: Jun 17, 2026
Descripción

Users may have issues connecting to Tableau Server data sources from Tableau Desktop. The Sign-in dialog box appears, and clicking Sign in results in the same dialog box appearing again. 

This can happen with LBLM Licensing for Desktop and Tableau Server changing URLs or adding HTTPS.

Solución

The issue is cached licensing data, which can be refreshed by getting a new activation. To do this, follow these steps:

  1. On each affected machine, open Tableau Desktop and select Help, then Manage Product Keys. 
  2. Select Activate, then sign in to Tableau Server using the https server address. 
  3. Close Tableau Desktop and then reopen it to refresh the cached authorization entry.
Número del artículo de conocimiento

005387201

 
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Salesforce Help | Article