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Product Hierarchy section in the Admin Console appears empty or fails to load.

Publish Date: Jun 25, 2026
Description

The Product Hierarchy section in the LSC Admin Console appears empty or fails to load, preventing admins from viewing or configuring the product hierarchy.

Root Cause

The "Life Science Marketable Product Field Name" is set to None, or no LifeSciMarketableProduct records exist in the org.

 

Resolution

Resolution Steps:

  1. In the Admin Console, Navigate to "Products" tile and select "Product Configuration" section

  2. Ensure "Life Science Marketable Product Field Name" is set to a valid field (not None).

  3. Create LifeSciMarketableProduct records with the required fields: ProductId (must link to a valid Product2 record), ParentProductId (required to establish parent-child hierarchy), Status (must be set to Active), MarketableProductType (must match a Product Specification Record Type).

  4. Regenerate the metadata cache.

Knowledge Article Number

005387202

 
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Salesforce Help | Article